Refunds and cancellations

Booking your business campaign

A 50% booking payment confirms your campaign. The balance is due after you approve the pages and before links are sent. The agreed quote sets out your package and scope.

Before design starts

Cancel in writing before we start and your booking payment can be returned, less any payment processing fees. Contact us to confirm whether work has begun.

After design starts

The booking payment is not refunded once design has started. You remain responsible for work already completed and agreed payments, subject to your quote and applicable consumer rights. Once links are sent, the agreed balance remains due.

If something goes wrong

Tell us if your link does not work, you were charged twice or an error on our side stopped the agreed experience working. We will investigate and discuss a correction or an appropriate refund. If an upload cannot be used, we will ask for a suitable replacement.

Gifts and rewards

Gifts, vouchers and rewards are funded and fulfilled by the business or sender. Contact them about availability, redemption or a gift refund. Surprise Rings manages the digital presentation, not physical gift fulfilment.

For loved ones and free moments

The individual experience is coming soon. Its payment, delivery and cancellation terms will be confirmed before orders open. Free moments have no payment to refund.

Requesting a refund

Email support@surpriserings.com with your order reference or the email used for booking, and explain what happened. Do not send card details. We reply as soon as possible and confirm the outcome, payment method and expected timing after reviewing your request.